| |||
| accord de prestation de services; accord sur le niveau de service | |||
| contrat SLA (An agreement between two or more parties describing the deliverables, support, and communication that each party will provide to the other) | |||
| accord de niveau de service; contrat de niveau de service; entente sur les niveaux de service | |||
| |||
| accord sur le niveau de service | |||
| |||
| accords de prestation de services | |||
| Anglais glossaire | |||
| |||
| SLA | |||
| |||
| An agreement, preferably documented, between a service provider and the customers/users that defines minimum performance targets for a service and how they will be measured | |||
|
Service Level Agreement : 2 phrases, 1 sujets |
| Microsoft | 2 |