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aviat., canad., informat. Bureau d’aide national ; Bureau d’aide micr. Support technique (The role group that gives users the permissions to reset passwords for users and manage settings on the Options page for users' Outlook Live account. To help troubleshoot user issues, members can also view, but not modify, all mailboxes, public groups, and external contacts in the organization) génér. service d'assistance ; service d'appui aux usagers comm. service d'assistance technique informat. service d'aide aux utilisateurs ; assistance par téléphone ; service helpdesk ; help desk ; permanence f ordin. assistance technique écon. support à l'utilisateur informat. centre d'assistance ; groupe d'assistance ; service d'aide aux utilisateurs ; help desk ; permanence f Anglais glossaire ordin., abrév. HD informat. A service offered via telephone/Internet by an enterprise to its clients or employees that provides information, assistance and troubleshooting advice regarding software, hardware or networks. (A help desk is staffed by people who can either resolve the problem on their own or escalate the problem to specialized personnel. A help desk is often equipped with dedicated customer relationship management (CRM) software that logs the problems and tracks them until they are solved)
