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| Gestion des relations avec la clientèle | |||
| progiciel/système de gestion de la relation clients | |||
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| gestion de la relation client; gestion de la relation clientèle | |||
| gestion de la relation client (The process of building profitable customer relationships through the delivery of highly targeted interactions at all customer touch points by aligning marketing, sales and service functions and systems) | |||
| Anglais glossaire | |||
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| CRM | |||
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| A way to identify, acquire and retain customers. CRM is also an industry term for software solutions that help an enterprise manage customer relationships in an organized manner. | |||
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Customer Relationship Management : 4 phrases, 3 sujets |
| Aviation | 1 |
| Informatique | 2 |
| Politique | 1 |