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| Question (An option available in the Case Type drop-down list. A customer service representative (CSR) can select this option for a customer who is asking a question and requires only an answer) | |||
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| question | |||
| enquiry | |||
| question (A question, usually from a drop-down list, that users can use to confirm their identity and reset their password in case they have forgotten it) | |||
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Pergunta : 58 a las frases, 13 temas |
| Ciencias sociales | 1 |
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| Cuidado de la salud | 3 |
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| Estadísticas | 3 |
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| General | 12 |
| Jurídico | 1 |
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| Microsoft | 13 |
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| Tecnología de la información | 2 |