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| routage en parallèle (A routing method in which all available agents in the hunt group are offered the call. The first agent to accept the call will get it, and the other agents will be notified that the call was taken by someone else) | |||
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parallel : 13 a las frases, 8 temas |
| Ciencias de la tierra | 1 |
| Comercio | 1 |
| Electrónica | 2 |
| Finanzas | 1 |
| General | 2 |
| Ingeniería mecánica | 2 |
| Tecnología de la información | 1 |
| Transporte | 3 |