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| niveau de service | |||
| niveau de service (The level of support that customer service is required to provide for a case. The service contract a customer purchases determines the service level for its associated cases) | |||
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Service-Level : 44 a las frases, 11 temas |
| Aviación | 17 |
| Educación | 1 |
| General | 3 |
| Gobierno corporativo | 4 |
| Medicina | 1 |
| Microsoft | 4 |
| Naciones unidas | 3 |
| Nombre de la organización | 2 |
| Recursos naturales y conservación de la vida silvestre. | 1 |
| Tecnología | 3 |
| Transporte | 5 |