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| Clean Up (An action that removes redundant messages from an e-mail conversation to reduce information overload and improve readability) | |||
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| Sweep (The menu in Hotmail that includes actions a customer may take on the contents of the folder that is currently displayed. Some actions draw context from a selected message. For example, if someone selects a message, they can move all or delete all messages from that sender. If no message is selected, the actions occur at a folder level, such as marking all messages in the folder as read, or deleting all messages in the folder) | |||