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| Question (An option available in the Case Type drop-down list. A customer service representative (CSR) can select this option for a customer who is asking a question and requires only an answer) | |||
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| question | |||
| question (A question, usually from a drop-down list, that users can use to confirm their identity and reset their password in case they have forgotten it) | |||
| enquiry | |||
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Pergunta : 58 phrases in 13 subjects |
| Communications | 1 |
| Economics | 4 |
| General | 12 |
| Health care | 3 |
| Information technology | 2 |
| Law | 1 |
| Mathematics | 2 |
| Medical | 2 |
| Microsoft | 13 |
| Politics | 10 |
| Social science | 1 |
| Statistics | 3 |
| Work flow | 4 |