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break-fix

micr. com garantia de reparação e assistência, break-fix (Pertaining to a service agreement which provides for the repair or replacement of multiple types of in-warranty or out-of-warranty broken IT equipment)
micr., bras. reparo (Pertaining to a service agreement which provides for the repair or replacement of multiple types of in-warranty or out-of-warranty broken IT equipment); conserto (Pertaining to a service agreement which provides for the repair or replacement of multiple types of in-warranty or out-of-warranty broken IT equipment)